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| Customer service Representative — Openda Online Jobs |
Customer Service Representative (Ticketing Systems) — BruntWork
Job Title: Customer Service Representative (Ticketing Systems)
Location: Remote — International
Position Type: Part-time (20–34 hours per week)
Salary Range: $400–$800/month
Experience Required: 1+ year
We are seeking/hiring a proactive Customer Service Representative (Ticketing Systems) for a remote customer support opportunity. This role is designed for someone with customer service, BPO, support, or operations experience who can communicate clearly, solve basic customer issues, and manage multiple support tickets efficiently.
The successful candidate will work as a Tier 1 customer service representative and serve as one of the first points of contact for customers. Daily responsibilities include responding to inquiries through a ticketing system, troubleshooting common problems, following up on open requests, and making sure tickets are properly resolved or escalated when necessary.
Key Responsibilities:
The Customer Service Representative will handle customer questions and issues while maintaining clear and professional written communication. The role also involves documenting troubleshooting steps, updating customer information, keeping ticket records accurate, and prioritizing several active tickets at the same time.
When an issue requires additional technical investigation, the representative will follow established escalation procedures and route the matter to the appropriate Customer Success Management or technical support team.
Applicants should have at least one year of experience in customer service, customer support, BPO, or operations. Strong written and spoken English, good computer skills, problem-solving ability, and the ability to learn new tools quickly are also required. Candidates should be comfortable working with U.S. or U.K.-aligned hours, including evening or night shifts when required.
Experience with platforms such as Zendesk, Jira, Freshdesk, Salesforce, or ServiceNow is an advantage. Previous experience supporting international customers is also preferred.
Why Consider This Remote Job?
This position offers the opportunity to work with international customers across markets including the U.S. and U.K. BruntWork also highlights career growth opportunities toward Tier 2 Support, Quality Assurance, and Customer Success Management roles.
The position was published on October 6, 2026, and is listed as a part-time role with approximately 20–34 hours per week.
How to Apply:
Interested candidates can submit their application through the official BruntWork application page:
APPLY ON COMPANY SITEOpenda Online Jobs also states that applicants should never be asked to make a payment as part of the recruitment process.
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