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Job Title: Customer Service Representative
Location: Fully Remote — LATAM, Africa & Eastern Europe
Position Type: Full-time
Salary Range: $4.40 per hour
Experience Required: 1–2 years in customer service, phone sales, or a similar customer-facing role
Customer Service Representative — Remote Job
A new remote Customer Service Representative opportunity is available for candidates based in LATAM, Africa, and Eastern Europe. The role is designed for customer-focused professionals who enjoy helping people, solving problems, and maintaining positive customer relationships.
The position supports U.S.-based clients, so applicants must be available to work during U.S. business hours. The listed schedule is 9:00 AM–5:00 PM EST.
What You’ll Do
As a Customer Service Representative, you will communicate with customers through several channels, including phone, ticketing systems, live chat, email, and Zoom.
Your responsibilities will include answering inbound customer calls, resolving customer concerns, conducting outbound follow-ups, and keeping customers engaged. You will also document customer interactions and make sure support issues are properly tracked.
The role uses Zendesk for managing support tickets and CallTools or similar platforms for outbound calls. Experience with these systems is preferred but not necessarily required.
You will also help maintain an organized customer pipeline by tracking customer needs, outstanding requests, and follow-up actions. Good organization and attention to detail will be important because you may handle several customer conversations and tasks at the same time.
Customer Support and Sales
Although this is primarily a customer service position, the role also includes some sales support. You may identify additional services that could benefit customers and introduce those options when appropriate.
The focus is on providing helpful solutions rather than aggressively selling. Candidates who have experience in customer service, phone sales, or customer engagement may find this opportunity particularly suitable.
Requirements
Applicants should have 1–2 years of experience in customer service, phone sales, or a similar customer-facing position.
You should have strong written and verbal communication skills and be comfortable speaking with customers professionally. Experience with Zendesk, CallTools, CRM systems, Google Workspace, live chat, and Zoom can be an advantage.
You will also need reliable internet and suitable equipment for remote customer calls.
Salary and Work Schedule
The advertised compensation is $4.40 per hour, although final compensation is determined based on experience and location.
The position is fully remote and follows a 9:00 AM–5:00 PM EST schedule to support U.S.-based clients.
How to Apply
The application process requires candidates to:
1. Complete the application form.
2. Record a video showcasing their skills and experience.
APPLY ON COMPANY SITEIf you have customer service experience and are comfortable working U.S. business hours, this could be a good opportunity to build your remote career.
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