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Job Title: Customer Support & Order Specialist
Location: Fully Remote — LATAM, Africa & Eastern Europe
Position Type: Full-time
Salary Range: $700–$1,200 per month
Experience Required: Entry-level — previous experience not required
Customer Support & Order Specialist — Remote Job
A remote Customer Support & Order Specialist opportunity is available for candidates based in LATAM, Africa, and Eastern Europe. This is an entry-level role for someone interested in customer service, order management, e-commerce, and remote work.
Because the role supports U.S.-based clients, applicants must be available to work during U.S. business hours. The position follows a 9:00 AM–5:00 PM CST schedule.
What You’ll Do
As a Customer Support & Order Specialist, you will be one of the first points of contact for customers through phone, email, chat, and other communication channels. You will help customers with questions about orders, products, pricing, shipping, returns, warranties, and accounts.
The role initially focuses on order acknowledgements and shipment updates. As you become familiar with the company’s systems and processes, you can take on more complex customer requests and transactions.
You will also process orders accurately, provide shipment updates, coordinate with carriers and internal teams, and research issues involving deliveries, billing, product availability, and returns.
Entry-Level Opportunity
Previous experience is not required, making this position suitable for someone starting or developing a career in customer service.
Experience or interest in customer service, e-commerce, order support, or logistics can be helpful. Familiarity with platforms such as HubSpot, Adobe Commerce Cloud, Google Workspace, or similar systems is also a plus.
Strong attention to detail, organization, communication, and dependable follow-through are important for this role.
Customer Support and Order Management
You will work with Sales, Freight, Operations, Supply Chain, branches, vendors, and carriers to ensure customer requests are handled properly.
Accurate recordkeeping is also important. You will maintain customer records, order information, case notes, and documentation so that issues can be followed through to resolution.
Salary and Application
The advertised compensation is $700–$1,200 per month, with final compensation determined based on experience and location.
To apply, candidates must complete the application form:
APPLY ON COMPANY SITEThis opportunity offers a chance to gain practical experience in customer service, e-commerce, shipping, fulfillment, and order management while developing your skills in a remote environment.
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